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Terms Of Use
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Shipping Policy
American Jewelry Exchanges LLC ships standard shipping via USPS or UPS. Standard shipping time will vary by your location, but typically means your order will ship and deliver within 2-3 business days! Shipping rates vary by size, weight, and location.
Please note: It is very important that you verify the shipping address. If the wrong address is provided to American Jewelry Exchanges your account will not be confirmed with shipping delivery and may result in handling fee of $10.00 and reshipment fee cost. Please make sure the shipping address is accurate so we can get your products to you quickly.
Return Policy
You have up to 7 days from the date of purchase to request an exchange. Please see our updated Return Policy via our website.
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RMA Policy
All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. All merchandised received without a valid RMA# will be refused. To obtain an RMA number you may email or call us at the updated contact information provide directly within our website.
Privacy and use of information
Please see our updated Privacy Policy listed on our website.
Recording phone calls and Privacy Policy
Calls may be recorded for quality and assurance. In some cases we may use them to help quickly resolve any potential misunderstandings or situations.
Customer Service Best Practices Policies and Procedures
We realize that in the course of normal commerce there may be situations where the customer and the company disagree. Consequently, American Jewelry Exchanges has a dedicated team to review specific customer situations to achieve a satisfactory resolution.
COPYRIGHT NOTICE
Unless indicated otherwise, all text, photographic images and other graphics, video audio, design elements, information, links, code, scripts, programming, software, interactive features, and other materials and files (collectively, the “content”) used on or incorporated into this Website are protected by copyright, trademark, or other proprietary rights as the intellectual property of American Jewelry Exchanges. Except as expressly provided in this agreement, or permitted by the Copyright Act of other applicable law, you agree not to copy, download, modify, use, display, publish, transmit, sell, license, reproduce, or distribute, in whole or in part, directly or indirectly, any of the Content of this Website without the prior written consent of the American Jewelry Exchanges in each instance. If permission is granted by American Jewelry Exchanges to all third-party use of the Content available through the Website, you further agree to comply with, and keep intact, any copyright notices, trademarks, logos, author attributions, legends or restrictions contained therein. Without limiting the foregoing and for the avoidance of doubt, you must abide by all additional copyright notices and other restrictions contained on the Website.
Returns & Refunds
​​Last Updated 5/1/2024
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
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RETURNS
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All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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RETURN PROCESS
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To return an item, please email customer service at sales@americanjewelryexchanges.com to obtain a Return Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, them mail your return to the following address:
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American Jewelry Exchanges LLC
Attn: Returns
RMA #
1400 16th St 400
Denver, CO 80202
United States
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Please note, you will be responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.
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REFUNDS
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After receiving your return and inspection the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds make take 1 - 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
sales@americanjewelryexchanges.com
720-548-2746
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