top of page

Terms Of Use

Shipping Policy

American Jewelry Exchanges LLC ships standard shipping via USPS or UPS. Standard shipping time will vary by your location, but typically means your order will ship and deliver within 2-3 business days! Shipping rates vary by size, weight, and location.

Please note: It is very important that you verify the shipping address. If the wrong address is provided to American Jewelry Exchanges your account will not be confirmed with shipping delivery and may result in handling fee of $10.00 and reshipment fee cost. Please make sure the shipping address is accurate so we can get your products to you quickly.

Return Policy

You have up to 7 days from the date of purchase to request an exchange. Please see our updated Return Policy via our website.

RMA Policy

All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. All merchandised received without a valid RMA# will be refused. To obtain an RMA number you may email or call us at the updated contact information provide directly within our website.

Privacy and use of information

Please see our updated Privacy Policy listed on our website.

Recording phone calls and Privacy Policy

Calls may be recorded for quality and assurance. In some cases we may use them to help quickly resolve any potential misunderstandings or situations.

Customer Service Best Practices Policies and Procedures

We realize that in the course of normal commerce there may be situations where the customer and the company disagree. Consequently, American Jewelry Exchanges has a dedicated team to review specific customer situations to achieve a satisfactory resolution.

Unless indicated otherwise, all text, photographic images and other graphics, video audio, design elements, information, links, code, scripts, programming, software, interactive features, and other materials and files (collectively, the “content”) used on or incorporated into this Website are protected by copyright, trademark, or other proprietary rights as the intellectual property of American Jewelry Exchanges. Except as expressly provided in this agreement, or permitted by the Copyright Act of other applicable law, you agree not to copy, download, modify, use, display, publish, transmit, sell, license, reproduce, or distribute, in whole or in part, directly or indirectly, any of the Content of this Website without the prior written consent of the American Jewelry Exchanges in each instance. If permission is granted by American Jewelry Exchanges to all third-party use of the Content available through the Website, you further agree to comply with, and keep intact, any copyright notices, trademarks, logos, author attributions, legends or restrictions contained therein. Without limiting the foregoing and for the avoidance of doubt, you must abide by all additional copyright notices and other restrictions contained on the Website.