​
Terms Of Use
​
Shipping Policy
American Jewelry Exchanges LLC ships standard shipping via USPS or UPS. Standard shipping time will vary by your location, but typically means your order will ship and deliver within 2-3 business days! Shipping rates vary by size, weight, and location.
Please note: It is very important that you verify the shipping address. If the wrong address is provided to American Jewelry Exchanges your account will not be confirmed with shipping delivery and may result in handling fee of $10.00 and reshipment fee cost. Please make sure the shipping address is accurate so we can get your products to you quickly.
Return Policy
You have up to 7 days from the date of purchase to request an exchange. Please see our updated Return Policy via our website.
​
RMA Policy
All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. All merchandised received without a valid RMA# will be refused. To obtain an RMA number you may email or call us at the updated contact information provide directly within our website.
Privacy and use of information
Please see our updated Privacy Policy listed on our website.
Recording phone calls and Privacy Policy
Calls may be recorded for quality and assurance. In some cases we may use them to help quickly resolve any potential misunderstandings or situations.
Customer Service Best Practices Policies and Procedures
We realize that in the course of normal commerce there may be situations where the customer and the company disagree. Consequently, American Jewelry Exchanges has a dedicated team to review specific customer situations to achieve a satisfactory resolution.
COPYRIGHT NOTICE
Unless indicated otherwise, all text, photographic images and other graphics, video audio, design elements, information, links, code, scripts, programming, software, interactive features, and other materials and files (collectively, the “content”) used on or incorporated into this Website are protected by copyright, trademark, or other proprietary rights as the intellectual property of American Jewelry Exchanges. Except as expressly provided in this agreement, or permitted by the Copyright Act of other applicable law, you agree not to copy, download, modify, use, display, publish, transmit, sell, license, reproduce, or distribute, in whole or in part, directly or indirectly, any of the Content of this Website without the prior written consent of the American Jewelry Exchanges in each instance. If permission is granted by American Jewelry Exchanges to all third-party use of the Content available through the Website, you further agree to comply with, and keep intact, any copyright notices, trademarks, logos, author attributions, legends or restrictions contained therein. Without limiting the foregoing and for the avoidance of doubt, you must abide by all additional copyright notices and other restrictions contained on the Website.
Acerca de
Our Company
American Jewelry Exchanges is an online jewelry retailer in the USA.
​
Expressing romance and appreciation through bridal jewelry and gift giving is very important to our customers, as is self-reward. American Jewelry Exchanges believes customers associate our brands with high quality jewelry and an outstanding customer experience. American Jewelry Exchanges increases the attraction of American Jewelry Exchanges' store brands to customers through the use of branded differentiated and exclusive merchandise, while offering a compelling value proposition in more basic ranges. In all aspects of our business, American Jewelry Exchanges follows the operating principles of excellence in execution, testing before investing, continuous improvement, and disciplined investment.
​
American Jewelry Exchanges is committed to delivering increasing value to our stakeholders while seeking to uphold our social, ethical and environmental principles, defined by the brand attributes of global leadership, innovation and sustainability.
​
Go to American Jewelry Exchanges for media releases, investment information and career opportunities .
The Process of Manufacturing
Name Necklaces
Much of the jewelry crafting work that goes into creating impeccable masterpiece pendants usually takes place in our modern production facility. It is equipped with top of the line equipment and experienced jewelers in order to create high quality personalized name necklaces. Engraving names on precious metal is an art that requires some of the best tools and expertise. For this we have a unique drill cutting machine which carefully takes out a chunk of the right amount of metal required to create a striking piece of jewelry.
​
The intricate font designs that you will see from our extensive inventory of tastefully designed name necklaces can be attributed to using some of the most efficient jewelry cutting apparatus. Our fine, diamond cut nameplates are curved out with precision thanks to a unique curving robot which meticulously engraves every individual letter on a name pendant with high levels of accuracy
to give it a handmade design.
For the final touch, the polishing equipment purifies and cleans the metal used to make the necklace hence adding a dazzling radiance to the end product. Factors taken into consideration by management in support of offering the best customer experience and quality products includes use of the latest jewelry making technology, utilization of quality raw materials, client support and competitive pricing. Our top of the line necklaces are testament the high standards of creative craftsmanship and elegant beauty that is employed while creating our fabulous designs.
Procedures
Our excellent service, wide range of quality products and ultimate customer satisfaction could not have been a reality if it were not for our skilled workforce. Factory procedures are well organized to bring about efficient service delivery. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to satisfy all our clients. Upon completing payment transactions and verification of order details, our team of skilled jewelers tirelessly works round the clock so as to ensure that your package is ready for delivery in good time.
The process of creating name necklaces, monogram pendants and other special jewelry designs can be time consuming but, once done, the great care and expert techniques used by our designers are reflected in the in the fine pieces of chain necklaces that will adorn your outfits.
Packages are labeled categorized and either added to the inventory or delivered to buyers that have placed orders for a customized necklace.
Our excellent customer service and efficient deliveries will ensure that you get to enjoy the best shopping experience while looking for a gorgeous piece of jewelry adorned with the name of your choice.
Quality Assurance
We offer clients some of the very best services in order to deliver a pleasant buying experience. Paired with top class manufacturing facilities and our excellent jewelry makers, you can be certain of getting quality products from americanjewelryexchanges.com, your one stop shop for the perfect name pendant. Our factory also ensures to source genuine silver and gold for making jewelry. We have pure sterling silver with purity levels of up to 92.5% and 24 karat gold jewelry to create the customized jewelry design of your choice. For the gold and silver plated necklaces, other metals are also added to the alloy to create a strong and durable factory necklace that offers you true value for your money.
Packaging
At American Jewelry Exchanges we understand that a perfectly made name necklace also needs to be well packed to make up for an impressive gift for a friend, loved one or family member. Therefore, our entire factory made necklace designs come well packed in charming gift boxes to make up for a charming and warm gift idea.
Let’s Work Together
Get in touch so we can start working together.